FREQUENTLY ASKED QUESTIONS

For the online training, you will receive a certificate of completion once you’ve completed the online training.

Once you have purchased the training, you will be sent information about the date and time for the training. The course should be completed at informed date and time. For live virtual webinars, we will be using Zoom, which is an online meeting platform. Some of our webinars are recorded during a previous live-streamed event. You will have access to the on-demand training for 60 days from the date of purchase. 

Yes, organizations looking to purchase online training for 10 or more users can inquire about a group rate by contacting us.

When you’ve completed your online order, you will receive confirmation that your order has been received. After your order, you will be contacted by our office to inform you about the date and time of the webinar. Prior to the order you can also contact us about the next available date of the workshop/course/webinar. You can also find the announcement of the workshop/webinar/course on our website. If you do not receive a confirmation within three business days, please contact our office. 

Fees and Coverage for Group, Family and Individual Sessions

Unfortunately, fees for private psychological services are not covered by the Ontario Health Insurance Plan (OHIP). For the convenience of our clients, we accept cash, cheques, major credit cards, and debit. We also accept most extended health plans which offer some degree of coverage for psychological services, depending on your extended health benefits. We recommend that you check with your employer or insurance provider to find out about your plan coverage and claim procedures. 

Therapy is a broad term that covers both physical and mental health fields. On the other hand, psychotherapy specifically targets mental health.

Psychotherapy and counselling may seem similar, often used interchangeably by practitioners without clear distinctions. They both leverage similar theories to bring about change, but there are some variations:

Psychotherapy primarily addresses diagnosed or potentially diagnosable mental health issues like depression, anxiety, mood disorders, and ADHD. It can involve medication and guidance from a medical professional. Psychotherapy is typically long-term but can also incorporate successful short-term interventions.

Counseling focuses on problem-solving and enhancing quality of life, utilizing techniques to promote effective coping and personal growth. It emphasizes wellness and often involves shorter therapy sessions.

 Sessions typically run for 45-50 minutes. Occasionally, they may extend to a full 60 minutes, with the additional time often reserved for your therapist to welcome you and then promptly record the session while the details are still fresh. 

 Distinguishing between these three professions may be challenging, primarily because of their education level and clinical focus, which can lead to significant variations in their capabilities and charges.

A psychiatrist with an M.D. degree is a medical doctor specializing in mental health. While they can offer therapy, their primary focus is diagnosis and medication prescribing.

On the other hand, a psychologist with a Ph.D. specializes in diagnosing and treating mental health through therapy. Due to high demand, they often emphasize diagnosis, with or without brief therapy, or providing treatment for individuals requiring extensive long-term therapy. Psychologists do not prescribe medication.

A psychotherapist holding a master's degree or higher specializes in offering counselling or psychotherapy. They do not conduct diagnoses or prescribe medication.